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June 25, 20198:30 AM - 10:30 AM
Manhattan Borough President’s Office
1 Centre Street, 19th Floor
New York, NY 10007 United States

#BetaBagels 003 — Breakfast Briefing w/ The Service Design Studio

#BetaBagels 003: Designing and Evaluating Government Services in NYC 

What does it take to deliver better government services? How did a design studio find a home in NYC government? How do you know if it is working? 

Join us for a bagel breakfast briefing with the NYC Mayor’s Office of Economic Opportunity’s Service Design Studio

Date: Tuesday, 25 June
Time: 8:30am – 10:30am
Location: Manhattan Borough President Gale A. Brewer’s Office
1 Centre St, 19th Floor,, New York, NY
Note: Please enter through security at the South Tower. Security opens at 8:30 and you will have to go though a metal detector.

Social Media: #BetaBagels @BetaNYC @NYCOpportunity @yomariyo @mattklein_ @timbo_nyc

Submit questions for presenters to answer during the Q&A in advance or during the event here <https://app.sli.do/event/ggepuoxt> using the event code #BetaBagels003

* Networking breakfast begins at 8:30am with opening remarks at 9:00am.

Event Details:

Launched in October 2017, the Studio is proving the game-changing value of human-centered design in delivering accessible and effective government services in New York City. Come hear about the design methodologies they employ, the work and collaborations they engage in, and why evaluation and feedback are critical to government service delivery. 


Mari Nakano, Design Director, Mayor’s Office for Economic Opportunity
Mari Nakano serves as the Design Director for NYC Mayor’s Office for Economic Opportunity (NYC Opportunity), where she leads the work of the Service Design Studio, the first municipal service design studio in the nation. She has been practicing what design can do for products, services and teams in the social impact space and has worked in international non-governmental, local government and non-profit spaces for over 12 years.
In addition to her work, Mari is a Faculty Thesis Adviser for the School of Visual Arts, Design for Social Innovation graduate program. Prior to joining NYC Opportunity in 2017, she served for over 4 years as the Design & Interaction Lead for UNICEF’s Office of Innovation, where she designed materials and processes across a multi-disciplinary global team of innovators improving the lives of children around the world. She is the recipient of the 2015 ArtCenter Young Innovator Alumni Award and a contributor to the award-winning
LEAP Dialogues: Career Pathways in Design for Social Innovation
Site: marinakano.com

Matt Klein, Executive Director, Mayor’s Office for Economic Opportunity
Matthew Klein is Executive Director of the Mayor’s Office for Economic Opportunity (NYC Opportunity), and a Senior Advisor in the Mayor’s Office of Operations. NYC Opportunity uses evidence and innovation to reduce poverty and increase equity. It applies tools of research, data and design to the City’s program and policy development, service delivery, and budget decisions. Matt previously served as the Executive Director of Blue Ridge Foundation New York, one of the country’s first incubators of social impact organizations. While at Blue Ridge, Matt helped create and build 30 new social ventures that collectively grew to provide services to several hundred thousand clients each year with a combined budget of over $250 million. Matt, a graduate of Yale Law School, Yale College, and the Boston Public Schools, also serves as an adjunct professor at NYU’s Stern School of Business where he has taught courses on social venture investing and nonprofit management.

Tim Reitzes, Designer, Mayor’s Office for Economic Opportunity
Tim Reitzes is a designer at the Service Design Studio at the Mayor’s Office for Economic Opportunity, where his work focuses on using design to help make public services simple, accessible, and effective for the people who use and deliver them. Before working at the Mayor’s Office, Tim spent four years as an Experience Design consultant, using design methodologies to help organizations from a variety of industries solve complex problems. Prior to that, he worked at an education technology think tank, where he helped design and evaluate innovative approaches for using technology to support teaching and learning. He is a born and raised New Yorker, proud co-creator of The New York Pizza Project, and a long-suffering-but-always-devoted-and-optimistic New York Knicks fan.

The Mayor’s Office for Economic Opportunity


Service Design Studio

Check out their tools and tactics! <https://www1.nyc.gov/assets/servicedesign/

#BetaBagels is a BetaNYC event series of experimental breakfast salons for change-makers and do-ers who want to broaden their perspective of NYC government, civic technology, data science, and service design. #BetaBagels is open to all and hosted by BetaNYC and the Manhattan Borough President Gale A. Brewer; we are inspired by our friends in LA who host Data + Donuts.

Breakfast is provided with support from Microsoft Cities. Thank you!

Thank you for the photo by Guitarfish and using a Creative Commons attribution-non commercial license. Thank you to Diana Toma for the tutorial, “How to Create a Tasty Bagel Text Effect in Adobe Illustrator.”